The perfect apartment is only as good as the services that back it. That's why we've created resident programs and commitments with your needs in mind. Our Commitments:

• Exceptional Move-In: We'll make sure there are no surprises on moving day.
• Total Satisfaction Guarantee: We are so confident you'll be happy with your new apartment that we guarantee it! If you are unhappy during the first 30 days of your lease, we will allow you to move. It's that simple.*
• Express Service: Routine service requests will be responded to within two business days, guaranteed!
• Personal Attention: When you rent with us, you're not just a resident, you're a neighbor. We're going to listen to your needs, return your calls promptly and address your concerns.

*Unfortunately, LIHTC Apartments are not eligible.

All of us at Miller Valentine Group understand what difficult and trying economic times our country is enduring. What has happened to the for-sale housing industry has not only been disastrous but unexpected as well. We understand that the best of intentions don't always work out as planned. With the nation's foreclosure rate getting worse every day, thousands of home-owners will be forced to move from their homes while leaving their credit in shambles. Miller-Valentine Group has compassion and wants to help.

Our 'Foreclosure Acceptance Program' program will help foreclosed families qualify to live at a Miller-Valentine rental community. Even though there is a foreclosure on a recent credit report, our management team will work with every potential renter to insure a timely and fair application approval process. We will diligently review other important factors in credit scoring to ensure that responsible, hard working people who have paid their bills on time will have the opportunity to rent at a Miller Valentine community.

Click here to download enrollment form

If you sign a lease at any Miller-Valentine Residential managed community and you lose your job within the next twelve months, Miller-Valentine Group will allow you to terminate your lease and move without penalty.



Who is eligible for the MVG Promise?
MVG’s Promise would apply to any new leases or renewals effective 3/6/09. Leases executed prior to 3/6/09 would not qualify. The account must be paid current.

Will I get my deposit back?
The MVG Promise would be considered the same as completion of a normal lease term. As such, the Security Deposit would be subject to refund but charges for any damages beyond normal wear and tear will be assessed during the final walk-through.

What proof of termination do I need to have?
Proof will be submitted to the Community Manager in the form of an eligibility letter to be notarized and available on this website or proof of filing an unemployment claim.

When do I have to move-out?
The resident will agree on a move-out date with the Community Manager and pay rent through that day. The resident need not stay through the end of the month. Completion of this notice period constitutes fulfillment of the terms of the lease and the resident will not receive a negative rental history from us as long as they have paid their rent through the move out date and any move out charges (damages) that may apply.

What if I can’t move on the date we agreed on?
The resident must contact the Community Manager and notify us of a change as well as pay rent through the new move-out date.

What if I had two part time jobs and I only lost one?
If both jobs were used to calculate the renter’s ability to pay, the loss of one would qualify the resident for the MVG Promise.

What if I lost my job but my roommate didn’t?
If both jobs were used to calculate the household’s qualification, the loss of one would qualify the residents for the MVG Promise. The employed roommate would have the option to stay or take advantage of the MVG Promise. What if one spouse loses their job but the other spouse works? If both jobs were used to calculate the household’s qualification, the loss of one would qualify the residents for the MVG Promise.

What if I lost my job but it was a "buy out" or severance?
If you are no longer employed, you would qualify for the MVG Promise. If you choose to stay for a longer period while they seek new employment, terms of the rental agreement would apply until such time as a move-out date is agreed upon.

Does it matter if my job was part time vs. full time?
If either a full or part time job was used to calculate the renter’s ability to pay, the loss of either would qualify the resident for the MVG Promise.

Does the MVG Promise apply to involuntary termination only?
The MVG Promise applies to involuntary termination only.

Is it good for a current lease, or just new leases signed in the next 12 months?
MVG’s promise would apply to any new lease or renewal effective 3/6/09 with an account that is current with rent payment.

What if I move out on this program, get a job, move back in and then become unemployed again, will I be eligible again?
You would be eligible for the MVG Promise until such time that the program is discontinued.

Please contact any of our communities if you have further questions regarding The Miller-Valentine Promise.

Click here to download enrollment form

Miller Valentine Group Rent Guardian program.

1. The Miller-Valentine Rent Guardian is effective for the foreseeable future.
   
   
2. Job loss must be involuntary.
   
   
3. Job loss must be documented with the Miller-Valentine Rent Guardian / Rent Guardian Eligibility form or with a proof of filing for unemployment submitted to the Community Manager within ten (10) days of the termination.
   
   
4. Leaseholders must be current on their rent and Rent Guardian fee payments. Residents must be on a 12 month lease. Short term leases or month to month term are not eligible.
   
   
5. A fee of 2% of monthly rent entitles Leaseholder to one (1) month free in the event of a job loss. 4% of monthly rent equals two (2) months free rent and 6% of monthly rent equals three (3) months free rent. Three months free rent is the maximum benefit under the Rent Guardian program.
   
   
6. Leaseholders must pay the monthly full for the full term of the lease and have paid a minimum of three (3) fees to be eligible for Rent Guardian. Failure to include the fee with the rental payment disqualifies the leaseholder from the Rent Guardian program.
   
   
7. At the end of the Rent Guardian period, Leaseholder will have the option to again begin paying rent and retain possession of the unit. If Leaseholder is unable to fulfill the lease obligations at that time, Leaseholder and Community manager will agree on the move-out date.
   
   
8. The lease term will be considered fulfilled and no further obligation is owed by the leaseholder if the terms of the Miller-Valentine Rent Guardian are completed as agreed.
   
   
9. Any Security Deposit paid will be subject to refund after final walk-through if no damage charges are assessed during the walk-through. Damages are not limited to the amount of the security deposit. Allow up to thirty (30) days for refund of deposit.
   
   
10. Miller-Valentine Group reserves the right to terminate the Miller-Valentine Rent Guardian program at any time and without notice.
    
    

Who is eligible for the Miller-Valentine Group Rent Guardian program?
MVG's Rent Guardian program would apply to any current leases or renewals of a one-year term. Short term leases or month to month leases would not qualify. The account must be paid current.

Will I get my deposit back?
The MVG Rent Guardian would be considered the same as completion of a normal lease term. As such, the Security Deposit would be subject to refund but charges for any damages beyond normal wear and tear will be assessed during the final walk-through.

What proof of termination do I need to have?
Proof will be submitted to the Community Manager in the form of an eligibility letter to be notarized and available on this website or proof of filing an unemployment claim.

When do I have to move-out?
Once the Rent Guardian benefits are used, the resident will have the option to resume paying rent and retain possession of the unit. If that is not feasible, the resident will agree on a move-out date with the Community Manager. The move-out date will coincide with the end of the Rent Guardian benefits or any extra days as paid in advance by the resident. Completion of this notice period constitutes fulfillment of the terms of the lease and the resident will not receive a negative rental history from us as long as they have moved out as agreed and paid any move out charges (damages) that may apply.

What if I can't move on the date we agreed on?
The resident must contact the Community Manager and notify us of a change as well as pay rent through the new move-out date.

What if I had two part time jobs and I only lost one?
If both jobs were used to calculate the renter's ability to pay, the loss of one job would qualify the resident for the MVG Rent Guardian.

What if I lost my job but my roommate didn't?
If both jobs were used to calculate the household's qualification, the loss of one would qualify the residents for the MVG Rent Guardian.

What if one spouse loses their job but the other spouse works?
If both jobs were used to calculate the household's qualification, the loss of one would qualify the residents for the MVG Rent Guardian.

What if I lost my job but it was a "buy out" or severance?
If you are no longer employed, you would qualify for the MVG Rent Guardian. If you choose to stay for a longer period while you seek new employment, terms of the rental agreement would apply until such time as a move-out date is agreed upon.

Does it matter if my job was part time vs. full time?
If either a full or part time job was used to calculate the renter's ability to pay, the loss of either would qualify the resident for the MVG Rent Guardian.

Does the MVG Rent Guardian apply to involuntary termination only?
The MVG Rent Guardian applies to involuntary termination only.

Is it good for a current lease, or just new leases signed in the next 12 months?
MVG's Rent Guardian would apply to any currnet lease or renewal of one year in term with an account that is current with rent payments. Short term or month to month term leases do not qualify for Rent Guardian.

What if I move out on this program, gets a job, move back in and then becomes unemployed again, will I be eligible again?
You would be eligible for the MVG Rent Guardian after completing the minimum three (3) fee payments, until such time that the program is discontinued.

Please contact any of our communities if you have further questions regarding The Miller-Valentine Rent Guardian.

Miller Valentine Rewards - Our way of saying "Thank you"

At every Miller-Valentine community, we anticipate and understand the needs of our residents. All of our associates are committed to providing an exceptional living experience every day.

The Miller-Valentine Rewards program is our way of saying thank you to our residents for their continued residency or for simply referring a resident to a Miller-Valentine community. This exciting new program allows for our residents to earn valuable points that can and be redeemed when they want, for whatever they want at some of the best on-line retailers in the nation. The Miller-Valentine Rewards program...its FREE to participate, it’s for Miller Valentine residents only AND it’s FUN! Please feel free to stop by the welcome center at your community for more details. Thank you for being a Miller-Valentine resident and Welcome Home!